So this weekend we were going to fly to Ohio to see family and leave my Dad so he could spend some time with his mom. Needless to say, we never got there. The snow that we had here thursday went there friday and caused alot of problems. We left and made it to columbus but never landed, just circled around until almost running out of fuel and having to divert to Detroit. American airlines then took all the luggage off the plane and quickly lost it. I had to scramble to reschedule everything and return to Dallas to try Saturday to get to Columbus on the dreaded flight 460. Saturday we get to the airport and 10 minutes after we check-in they cancel the flight. After one hour and three minutes on the phone with AA customer support I was able to get a refund for our tickets since they weren’t willing to reschedule the tickets for a time that works for us only the next day. I understand that it isn’t AA fault that the weather interfered with our flight but I shouldn’t be forced to take a flight days later when I can’t get off work or pay hundreds of dollars in fees to reschedule the tickets. AA is in the service industry and needs to remember what good customer service is about.